Entries by Megan McCue

2-1-1 Quality Assurance Manager (Pittsburgh Office)

United Way of Southwestern Pennsylvania is seeking a Quality Assurance Manager for PA 2-1-1 Southwest, 2-1-1 SEPA, and PA 2-1-1 Northwest. 2-1-1 is a nationally recognized, easy to remember phone number. It provides an efficient connection between people seeking assistance with available local health and human service resources. The Quality Assurance Manager will be responsible for the overall quality experience of PA 2-1-1 including calls, texts, and chats. The manager will be responsible for the overall quality including the client interaction, referrals provided, and follow up provided. The Quality Assurance Manager will maintain strong professional relationships with health and human services agencies and proactively advocate for clients with critical needs. The manager will participate in attaining and maintaining accreditation from the international Alliance of Information and Referral Systems (AIRS) both individually and for the call center.
Master’s degree in Human Services or related field preferred. Bachelor’s degree with related experience will be considered.